[MUSIC] Hi, my name is Per Farny and
I work on the Windows team, thanks for using Windows. As we’re in the midst of rolling
out the Windows 10 Creators Update to you, we wanted to
share with you some behind the scenes information about how
we listened for your feedback, and how we address your feedback
as quickly as possible, so you can get back to enjoying your
favorite features in Windows. We do this with CLIP,
our Customer Listening and Improvement Program,
which I’m excited to be leading. CLIP’s mission is straight
forward to provide you a more productive and enjoyable
experience with Windows. We use a process that focuses
on detecting issues as early as possible, fixing issues quickly,
and learning what we need to do to improve overall product
quality on an ongoing basis. We do this by listening,
improving, and validating. First we listen, we bring
together all of the feedback you provide us everyday,
whether from our feedback hub, our Windows Insiders Program,
customer support, or Microsoft answers forums, or what we
see in social media and more. Next we improve,
our senior quality leaders meet daily to review
all of this data. Looking at all of this
information together, allows us to detect patterns and
pinpoint issues, then we assign owners to work across all of our
teams to make sure we release the right update to address
an issue as quickly as possible. As we develop an update
to address an issue, it’s important that we mitigate
the impact of the issue for our customers in the meantime. For this we might block certain
devices from receiving our latest update, because we
believe those devices could run into an issue, or
we might post guidance on how to work around an issue
if you run into it. There’s one more important piece
to our improvement process. As we discover issues, we ask
ourselves, what can we do better to make sure we don’t have
similar issues in the future? This is where we identify
opportunities to improve our process, tools,
or communication, and commit to implementing
those improvements. Next, we validate, once we have
an update ready to address an issue,
we validate it’s effectiveness. We do this by testing internally
first, then releasing it to our insiders, we make sure it does
what we intended it to do. When we confirm it has, we meet
and discuss one more time to make sure we all satisfied
we did the right thing, and then we’ve release
the update to everyone. Finally after releasing
an update, we continue with our process of listening, improving,
and validating, that’s how we get Windows the way you want it,
as quickly as possible. Thanks for letting me share this
behind the scenes look at CLIP, our Customer Listening and
Improvement Program. It’s great to be able to show
you how we work towards our mission of providing you
the best experience possible, so you can truly love Windows.>>From all of us
here in Windows, we hope that you have a great
and productive day, thank you.>>Thank you for using Windows.>>Thanks for using Windows. [LAUGH]
>>Thanks for using okay.>>Pointing and waving?>>Thanks for
using Windows, okay?>>What?>>Thanks for using Windows.>>Thanks for using Windows. Thank you for using [LAUGH].>>My god.
>>[LAUGH]>>What was that?>>[LAUGH]
>>That was horrible>>Thanks for using Windows [MUSIC]