THE CITY SAYS CHANGES AT ITS 311 CALL CENTER HAS LED TO A BETTER RESPONSE. THE CITY SAYS IT GETS AROUND 900- THOUSAND CALLS AND MESSAGES EVERY YEAR, RANGING FROM REPORTS OF POTHOLES AND FALLEN TREES, TO INQUIRIES ABOUT CITY EVENTS AND BUS SCHEDULES. TO MAKE SURE THEY CAN ANSWER THOSE CALLS– THE DEPARTMENT HAS HIRED MORE WORKERS AND IS WORKING MORE CLOSELY WITH OTHER DEPARTMENTS TO GET THE JOB DONE. 11 is not a just a collection point. 311 is not just a call number. 311 is a service that invokes other services IN TWO YEARS– THE CITY SAYS UNRESOLVED TICKETS HAVE DROPPED BY ALMOST 90 PERCENT. 91 PERCENT OF CALLS ARE ALSO ANSWERED IN 30 SECONDS OR LESS. STILL TO COME– CAUGHT ON CAMERA BREAKING THE